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The Arbinger Institute Leadership and Self-Deception. Getting out of the Box The Arbinger Institute Leadership and Self-Deception. Getting out of the Box Новинка

The Arbinger Institute Leadership and Self-Deception. Getting out of the Box

1058 руб.
This phenomenal bestseller – over 700,000 copies sold – changes readers’ lives and helps them transform their organizations. In this new edition, the text has been updated and revised throughout to make it even more readable and powerful and a new section has been added that details the many different ways that people are using the book.
Kevin Cashman Leadership from the Inside Out. Becoming a Leader for Life Kevin Cashman Leadership from the Inside Out. Becoming a Leader for Life Новинка

Kevin Cashman Leadership from the Inside Out. Becoming a Leader for Life

1398 руб.
Leadership from the Inside Out, Kevin Cashman’s breakthrough business bestseller that clearly connected personal growth to leadership effectiveness, is now completely revised and updated with: • an explosion of new validating independent research • impressive new case studies • new tools and practices • an even more powerful virtual coaching experience  Still framed in seven simple yet profound “mastery areas,” this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations. Cashman demonstrates that his trademark “whole-person” approach—we lead by virtue of who we are—is essential to sustained success in today’s talent-starved marketplace and provides a measurable return on investment. For everyone from CEOs to emerging leaders, this long-awaited second edition advances the art and science of leadership and is even more relevant today than when it was first published.
Barefoot Gen Vol. 8 Barefoot Gen Vol. 8 Новинка

Barefoot Gen Vol. 8

1616 руб.
The 10-volume saga following a young boy in the aftermath of the Hiroshima atomic bomb attack continues. Volume eight opens in 1950 - Gen is now in middle school, where he meets both a progressive-minded schoolteacher at odds with his conservative superiors and a brilliant but cynical classmate who challenges the teacher's values at every turn. Gen also finds himself confronting the corrosive effects on post-war Hiroshima society of drugs and the arms industry.
Ian Ziskin Three Ian Ziskin Three Новинка

Ian Ziskin Three

2070.06 руб.
A comprehensive guide to success in the changing HR leadership role THREE is the definitive guidebook for thriving in the ever-changing role of HR leadership. Itis written for high potential HR emerging executives who want to accelerate their effectiveness and business impact, and for the bosses, peers, colleagues, friends, coaches, mentors, and teachers who want to assist them in doing so. Centered around three critical and complementary aspects of the role, this book explores leadership philosophy, HR's evolving role in today's organizations, and the future of HR and effective organizations to help emerging HR leaders find and establish their place in the field. The interplay between leadership and HR competencies is clearly laid out, and lessons learned from CHROs and other HR leaders, as well as academic thought leaders, form the basis of authoritative coverage of crucial components of effective HR leadership, now and in the future. The discussion simplifies the relationship between business strategy and human capital strategy; balances the "what," "who," and "when" of HR leader development, and explores the themes, trends, and implications emerging in the HR field. You'll learn how to lead change, master the art of the question, build leadership and talent, create a performance culture, understand Boardroom dynamics, and learn tips and techniques from over one hundred of the very best HR leaders. The book begins with a comprehensive self-assessment, and each chapter ends with a self-assessment specific to that chapter. Also, a wealth of tools and checklists are included to help you start immediately applying what you've learned. HR leaders are under more pressure than ever to deliver high quality people-related solutions quickly and effectively, but they often don't have the broad foundational experience and perspective to effectively do so. This book provides the solution in the form of comprehensive examination and practical implementation of the critical components of the HR leadership role. Develop a personal leadership philosophy, and behaviors for success Embody the changing HR role to make people and organizations more effective Ask the right questions and effectively engage other leaders Create a performance-driven culture and anticipate critical resistance points Anticipate and prepare for the future of work, organizations, and HR to ensure you remain relevant Today's organizations demand a broader array of cross-functional and cross-organizational perspectives to address complex multi-dimensional challenges and orchestrate practical solutions. THREE is the emerging HR leader's guide to acquiring the mindset and skillset required for success.
Cheryl Cran The Art of Change Leadership Cheryl Cran The Art of Change Leadership Новинка

Cheryl Cran The Art of Change Leadership

1478.62 руб.
Be an transformational leader during times of rapid organizational change The Art of Change Leadership represents a major milestone in the study of change leadership. An approachable yet thorough guide for leaders and team members that illustrates how to increase speed and agility during times of intense technological innovation and fast change, this resource focuses on the ways in which you, as an individual, can harness your unique abilities to lead cultural change and personal leadership in a positive and proactive way. Through eleven comprehensive chapters, explore the need for increased human brain speed, how to improve your focus, the body/mind connection, agility within a team setting, improving productivity, communication with your team, and more. Technology, globalization, evolving business models—these are just some of the variables impacting the competitive landscapes across virtually all industries. To keep up with the changes that these and other factors are creating, it is critical that you are able to understand what change leadership is, why it is important, and how you can leverage it in your workplace to positively impact your company. Explore research on change leadership vs. change management to improve business Leverage technology to improve productivity and adaptability to rapid change Evolutionary approaches to change leadership that include energy management and innovative mindset approaches Discover questionnaires, assessments and quizzes to assess your change leadership agilities The Art of Change Leadership is a (r)evolutionary text that prepares you to increase your team's speed and agility, and to thrive in today's continually evolving business environment.
Margaret J. Wheatley Leadership and the New Science. Discovering Order in a Chaotic World Margaret J. Wheatley Leadership and the New Science. Discovering Order in a Chaotic World Новинка

Margaret J. Wheatley Leadership and the New Science. Discovering Order in a Chaotic World

1398 руб.
A bestseller–more than 300,000 copies sold, translated into seventeen languages, and featured in the Los Angeles Times, Washington Post, Miami Herald, Harvard Business Review, Fast Company, and Fortune • Shows how discoveries in quantum physics, biology, and chaos theory enable us to deal successfully with change and uncertainty in our organizations and our lives • Includes a new chapter on how the new sciences can help us understand and cope with some of the major social challenges of our times We live in a time of chaos, rich in potential for new possibilities. A new world is being born. We need new ideas, new ways of seeing, and new relationships to help us now. New science–the new discoveries in biology, chaos theory, and quantum physics that are changing our understanding of how the world works–offers this guidance. It describes a world where chaos is natural, where order exists "for free." It displays the intricate webs of cooperation that connect us. It assures us that life seeks order, but uses messes to get there. Leadership and the New Science is the bestselling, most acclaimed, and most influential guide to applying the new science to organizations and management. In it, Wheatley describes how the new science radically alters our understanding of the world, and how it can teach us to live and work well together in these chaotic times. It will teach you how to move with greater certainty and easier grace into the new forms of organizations and communities that are taking shape. You'll learn that: • Relationships are what matters–even at the subatomic level • Life is a vast web of interconnections where cooperation and participation are required • Chaos and change are the only route to transformation In this expanded edition, Wheatley provides examples of how non-linear networks and self-organizing systems are flourishing in the modern world. In the midst of turbulence, Wheatley shows, we create work and lives rich in meaning.
TWELVE KINGDOMS: TALON OF TWELVE KINGDOMS: TALON OF Новинка

TWELVE KINGDOMS: TALON OF

941 руб.
Three daughters were born to High King Uorsin, in place of the son he wanted. The youngest, lovely and sweet. The middle, pretty and subtle, with an air of magic. And the eldest, the Heir. A girl grudgingly honed to leadership, not beauty, to bear the sword and honor of the king. Ursula's loyalty is as ingrained as her straight warrior's spine. She protects the peace of the Twelve Kingdoms with sweat and blood, her sisters from threats far and near. And she protects her father to prove her worth. But she never imagined her loyalty would become an open question on palace grounds. Now, with her father still on the throne and war in the air, Ursula must decide the destiny of her sisters, of her people, and of the kingdoms...
Ken Jennings Serving leaders Ken Jennings Serving leaders Новинка

Ken Jennings Serving leaders

1398 руб.
* The second book in The Ken Blanchard Series-selected and with a foreword by Ken Blanchard * A unique and practical "action approach" to servant leadership-a popular and widely espoused concept that figures prominently in the writings of Ken Blanchard, Peter Senge, Stephen Covey, Peter Block, and many others * Uses a compelling story format with highly sympathetic characters to make servant leadership accessible to a wide audience At a time of increasing concern about ethics at the top, The Serving Leader makes the case for an approach to leadership that is both more moral and more effective than the ruthless, anything-for-the-bottom-line approach that has brought disgrace-and often ruin-to many once-mighty organizations. "Serving leaders" lead by serving others, not by using them. As one of the characters in the book notes, "A leader qualifies to be first by putting other people first." It sounds paradoxical, but it works-and The Serving Leader shows precisely how and why. While The Serving Leader uses a parable to outline the basics of servant leadership, all the people in it are based on real people, the organizations depicted are based on real organizations-and the results they achieved are what really happened. Ken Jennings and John Stahl-Wert use an engaging and moving story about an estranged son, his dying father, and a remarkable group of innovative leaders in business, volunteer organizations, and civic groups to illustrate five pragmatic principles of servant leadership. On one level The Serving Leader is the most practical guide available to implementing servant leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires.
Bains Gurnek Cultural DNA Bains Gurnek Cultural DNA Новинка

Bains Gurnek Cultural DNA

1478.62 руб.
A first-hand account of Ronald Reagan's leadership style, with personal insight and practical application. Lead Like Reagan is a guide to more effective leadership, inspired by the Great Communicator himself. Drawing upon his time serving Ronald Reagan, author Dan Quiggle relates lessons learned first-hand from his front row seat to history. Using Reagan and other prominent business leaders as examples, Quiggle illustrates what leadership looks like at the highest levels, why such leadership is effective, and how it can be successfully emulated. Readers will learn strategies to motivate, communicate, and inspire, forming a unique leadership template with personal application. Sitting at the feet of greatness and personally observing what Ronald Reagan did and said, made an indelible mark on Dan's own personal leadership style, shaping his thoughts about the key traits and actions of great leaders. In Lead Like Reagan, readers gain insight into both the personal attributes and leadership traits which are required to lead with vision, excellence, and impact. Practical advice and inspiring vision provide a template to: Assemble the right people to form a successful team Earn loyalty and commitment from others Lead by example to model excellence Manage crises by finding the opportunity in the midst of challenge Leave a lasting legacy of optimism and inspiration Leadership is a process of continual growth and Ronald Reagan provides an inspiring example. Lead Like Reagan is a meaningful and memorable guide to leadership, forging a framework for inspiring greatness and achieving success.
Evolution. Development within Big History, Evolutionary and World-System Paradigms Evolution. Development within Big History, Evolutionary and World-System Paradigms Новинка

Evolution. Development within Big History, Evolutionary and World-System Paradigms

347 руб.
Эволюция: Развитие в рамках мегаистории, эволюционной и мир-системной парадигм. Альманах на английском языке. The application of the evolutionary approach to the history of nature and society has remained one of the most effective ways to conceptualize and integrate our growing knowledge of the Universe, life, society and human thought. The present volume demonstrates this in a rather convincing way. This is the third issue of the Almanac series titled 'Evolution'. The first volume came out with the sub-heading 'Cosmic, Biological, and Social', the second was entitled 'Evolution: A Big History Perspective'. The present volume is subtitled Development within Big History. Evolutionary and World-System Paradigms. In addition to the straightforward evolutionary approach, it also reflects such adjacent approaches as Big History, the world-system analysis, as well as globalization paradigm and long wave theory. The volume includes a number of the exciting works in these fields. The Almanac consists of five sections. The first section (Globalization as an Evolutionary Process: Yesterday and Today) contains articles demonstrating that the Evolutionary studies is capable of creating a common platform for the world-system approach, globalization studies, and the economic long-wave theory. The articles of the second section {Society, Energy, and Future) discuss the role of energy in the universal evolution, human history and the future of humankind. The third section (Aspects of Social Development) touches upon four aspects of social evolution technological, environmental, cultural, and political. The fourth section (The Driving Forces and Patterns of Evolution) deals with various phases of megaevolution. There is also a final section which is devoted to discussions of contemporary evolutionism. This Almanac will be useful both for those who study interdisciplinary macro-problems and for specialists working in focused directions, as well as for those who arc interested in evolutionary issues of Cosmology, Biology, History, Anthropology, Economics and other areas of study. More than that, this edition will challenge and excite your vision of your own life and the new discoveries going on around us!
Waxman Andrew Rogues of Wall Street Waxman Andrew Rogues of Wall Street Новинка

Waxman Andrew Rogues of Wall Street

2954.27 руб.
Practicing Servant-Leadership brings together a group of exceptional thinkers who offer a compendium of thought on the topic of bringing servant-leadership into the daily lives of leaders. Each contributor focuses on his or her area of expertise, exploring how servant-leadership works in the real world, using examples from a variety of organizations such as businesses, nonprofits, churches, schools, foundations, and leadership organizations. Highlights of the book's twelve essays include information on: how the idealistic vision of the servant as leader works even in the competitive world of business. encouraging leaders to begin by looking at what they themselves want to become and then to bring this knowledge into their daily leadership. how the principles of servant-leadership can enhance our understanding and practice of philanthropy. examining the board chairperson's especially vital role as a servant- leader. exploring what leaders learn from being followers. Order your copy today!
Grinin L.E. Evolution and Big History: Dimensions, Trends, and Forecasts Grinin L.E. Evolution and Big History: Dimensions, Trends, and Forecasts Новинка

Grinin L.E. Evolution and Big History: Dimensions, Trends, and Forecasts

350 руб.
The present volume is the fifth issue of the 'Evolution' Yearbook series. Our Yearbooks are designed to present to its readers the widest possible spectrum of subjects and issues: from universal evolutionism to the analysis of particular evolutionary regularities in the development of biological, abiotic, and social systems, culture, cognition, language, etc. The main objective of our Yearbook is the creation of a unified interdisciplinary field of research, within which scientists specializing in different disciplines could work within the framework of unified or similar paradigms, using common terminology and searching for common rules, tendencies and regularities. Global evolution (in connection with the Big History) becomes the main subject of our Yearbook. We strive to arrange each issue in such a way that the line from cosmic evolution to the human future is evident. What is the subject of the present issue of the Yearbook? Similar to the previous issues, it shows some aspects of the evolutionary advance from the earlier phases to the anticipated future of human society. But on the whole, this volume is devoted to different aspects and facts of megaevolution and some universal theories in an attempt to find common ground in the diversity of manifestation of evolution and its forms at different stages of development. So the title of this issue, 'Evolution and Big History: Dimensions, Trends, and Forecasts', is fully justified (besides, several papers contribute to the field of Big History). The volume consists of four sections: Dimensions, Trends, and Aspects; Big History's Manifestations; Trends and Forecasts; and Reviews and Information. This Yearbook will be useful both for those who study interdisciplinary macroproblems and for specialists working in focused directions, as well as for those who are interested in evolutionary issues of Cosmology, Biology, History, Anthropology, Economics and other areas of study. More than that, this edition will challenge and excite your vision of your own life and the new discoveries going on around us.
Kate Gatski Starting an Etsy Business For Dummies Kate Gatski Starting an Etsy Business For Dummies Новинка

Kate Gatski Starting an Etsy Business For Dummies

1478.02 руб.
Practicing Servant-Leadership brings together a group of exceptional thinkers who offer a compendium of thought on the topic of bringing servant-leadership into the daily lives of leaders. Each contributor focuses on his or her area of expertise, exploring how servant-leadership works in the real world, using examples from a variety of organizations such as businesses, nonprofits, churches, schools, foundations, and leadership organizations. Highlights of the book's twelve essays include information on: how the idealistic vision of the servant as leader works even in the competitive world of business. encouraging leaders to begin by looking at what they themselves want to become and then to bring this knowledge into their daily leadership. how the principles of servant-leadership can enhance our understanding and practice of philanthropy. examining the board chairperson's especially vital role as a servant- leader. exploring what leaders learn from being followers. Order your copy today!
Barbara Weltman J.K. Lasser's Small Business Taxes 2018 Barbara Weltman J.K. Lasser's Small Business Taxes 2018 Новинка

Barbara Weltman J.K. Lasser's Small Business Taxes 2018

1357.37 руб.
Practicing Servant-Leadership brings together a group of exceptional thinkers who offer a compendium of thought on the topic of bringing servant-leadership into the daily lives of leaders. Each contributor focuses on his or her area of expertise, exploring how servant-leadership works in the real world, using examples from a variety of organizations such as businesses, nonprofits, churches, schools, foundations, and leadership organizations. Highlights of the book's twelve essays include information on: how the idealistic vision of the servant as leader works even in the competitive world of business. encouraging leaders to begin by looking at what they themselves want to become and then to bring this knowledge into their daily leadership. how the principles of servant-leadership can enhance our understanding and practice of philanthropy. examining the board chairperson's especially vital role as a servant- leader. exploring what leaders learn from being followers. Order your copy today!
Barefoot Gen #2: The Day After Barefoot Gen #2: The Day After Новинка

Barefoot Gen #2: The Day After

1616 руб.
Cartoonist Keiji Nakazawa was seven years old and living in Hiroshima in the early days of 1945 when the city was destroyed by an atomic bomb dropped by the USA. Starting a few months before that event, this four-volume saga shows life in Japan after years of war and privations. Volume two tells the story of the day after the atomic bomb was dropped on Hiroshima, as seen through the eyes of seven-year-old Gen Nakaoka. Gen, his mother and his newborn sister face the horrors of the day after the bomb. This moving saga can be compared in scope and intensity to Art Spiegelman's Maus.
Daniel Lacalle Life in the Financial Markets Daniel Lacalle Life in the Financial Markets Новинка

Daniel Lacalle Life in the Financial Markets

2957.23 руб.
Leaders are no strangers to challenges; in recent years, businesses have experienced unprecedented layoffs, dismal sales, dwindling retirement accounts, and the bankruptcy of once-heralded institutions. While these uncertain times are difficult, they also provide the opportunity for great leadership. Over three decades of research, Jim Kouzes and Barry Posner, the bestselling authors of The Leadership Challenge, have asked thousands of leaders to describe their personal leadership best. Across the board, people say their greatest moments arise out of the most difficult periods of their careers. Turning Adversity Into Opportunity reveals how leaders at any level can transform difficult circumstances into opportunities for growth and success. Kouzes and Posner offer a clear set of six actionable strategies, showing how extraordinary leaders navigate through uncertainty, hardship, disruption, transformation, transition, recovery, new beginnings, and other significant challenges. Exemplary leadership disrupts the status quo, and Kouzes and Posner show how to awaken and pursue new possibilities and opportunities, no matter what the circumstances. Wherever you find yourself in your organization or community, Turning Adversity Into Opportunity will help you embrace the chance within any challenge to make a real difference.
Joseph Jaworski Synchronicity. The Inner Path of Leadership Joseph Jaworski Synchronicity. The Inner Path of Leadership Новинка

Joseph Jaworski Synchronicity. The Inner Path of Leadership

1398 руб.
We’ve all had those perfect moments when events that could never be predicted, let alone controlled, remarkably seem to guide us along our path. Carl Jung called this phenomena “synchronicity” – “a collaboration between persons and events that seems to enlist the cooperation of fate.” In this book, Joseph Jaworski argues that the right state of mind will make you the kind of person who can enlist the cooperation of fate and take advantage of synchronicity, creating the conditions for “predictable miracles.” If you are tired of being the victim of circumstances, this book will teach you to be the kind of person who creates your own circumstances. Jaworski shares the story of his own escape from an inauthentic life and his journey into a world filled with possibility. He maps out the inner path of leadership for those who feel the call to achieve their full potential, using his own life story to teach readers a greater truth. He examines the fundamental shifts of mind that free us to seek out the power of synchronicity. After reading this book, you will discover your own power to help those realities unfold. You will learn to “listen” to realities that want to emerge in this world and acquire the courage to help them be born. "Synchronicity illustrates that leadership is about the release of human possibilities, about enabling others to break free of limits – created organizationally or self-imposed. Although this book describes the author's personal journey, it contains profound messages about organizational learning and effectiveness." – Scientific American
Evolution. From Big Bang to Nanorobots Evolution. From Big Bang to Nanorobots Новинка

Evolution. From Big Bang to Nanorobots

365 руб.
The present volume is the fourth issue of the Yearbook series entitled 'Evolution'. The title of the present volume is 'From Big Bang to Nanorobots'. In this way we demonstrate that all phases of evolution and Big History are covered in the articles of the present Yearbook. Several articles also present the forecasts about future development. The main objective of our Yearbook as well as of the previous issues is the creation of a unified interdisciplinary field of research in which the scientists specializing in different disciplines could work within the framework of unified or similar paradigms, using the common terminology and searching for common rules, tendencies and regularities. At the same time for the formation of such an integrated field one should use all available opportunities: theories, laws and methods. In the present volume, a number of such approaches are used. The volume consists of four sections: Universal Evolutionary Principles; Biosocial Evolution, Ecological Aspects, and Consciousness; Projects for the Future; In Memoriam. This Yearbook will be useful both for those who study interdisciplinary macroproblems and for specialists working in focused directions, as well as for those who are interested in evolutionary issues of Cosmology, Biology, History, Anthropology, Economics and other areas of study. More than that, this edition will challenge and excite your vision of your own life and the new discoveries going on around us!
Then And Now Then And Now Новинка

Then And Now

1099 руб.
Maugham found a parallel to the turmoil of our own century in the duplicity, intrigue and sensuality of the Italian Renaissance. Then and Now enters the world of Machiavelli, and covers three important months in the career of that crafty politician, worldly seducer and high priest of schemers.
MATE BOND MATE BOND Новинка

MATE BOND

379 руб.
To cement the leadership of his North Carolina Shiftertown, Bowman O'Donnell agreed to a "mating of convenience". Two powerful wolf shifters, he and Kenzie keep the pack in order and are adored by all. Bowman would do anything to protect Kenzie, for in each other's arms they've found far more than friendship. But as strong as their attachment is, they still haven't formed the elusive mate bond--the almost magical joining of true mates. Now with a monster ravaging the countryside and threatening the Shiftertown community, some in the pack fear that a pair without a true mate bond isn't strong enough to lead. Bowman and Kenzie will have to rely on their instinctive trust in one another to save their Shifters--and the ensuing battle will either destroy them or give them the chance to seize the love they've always craved.
The Way We Live Now The Way We Live Now Новинка

The Way We Live Now

299 руб.
The tough-mindedness of the social satire in "The Way We Live Now" and its air of palpable integrity give this novel a special place in Anthony Trollope's literary career. Trollope paints a picture as panoramic as his title promises, of the life of 1870s London, the loves of those drawn to and through the city, and the career of Augustus Melmotte, the Great Financier, who crosses it like a blazing comet. Melmotte is one of the Victorian novel's greatest and strangest creations, and "The Way We Live Now" is an achievement undimmed by the passage of time. Trollope's "Now" might, in the twenty-first century, look like some distant disenchanted 'Then', but this is still the yesterday which we must understand in order to make proper sense of our today.
Юрий Низовцев The person – a product of evolution?! Whether everything is so clear here?! Юрий Низовцев The person – a product of evolution?! Whether everything is so clear here?! Новинка

Юрий Низовцев The person – a product of evolution?! Whether everything is so clear here?!

99.9 руб.
Certainly, the main thing in Creation is just what is capable to be separated from it, evaluate it and itself, to move forward together. A person arose in itself or not? What is really his mission and whether there is this mission, per se? The riddle of emergence of the subject, which is so different from everything else in the thoughts, feelings and actions, as well as the problem of his disappearance isn't allowed in the frames of the known – evolutionary or religious – ideas, but it is well allowed by the approaches, described below.
Foundations of Anthropolinguistics Foundations of Anthropolinguistics Новинка

Foundations of Anthropolinguistics

6121 руб.
The monograph presents the results of long time terminological and lexicological research on emergence and development of language and cognition which were used in founding anthropolinguistics – a new science devoted to study of the evolution of human mentality on the basis of its reflection in respective evolution of language. A new general approach in investigating the process of evolution of man is suggested, which is based on using lexical data in detailed examination and reconstruction of shaping of human mind and culture. Evolution of human mind and cognition was found to have a phased character, every stage characterized by fundamental changes in duration, size of vocabulary and predominant lexical units, types of ideas and types of culture. This approach creates opportunities for breakthrough in exploring the process of shaping of the present human mind and culture and opens new grounds for not only linguistic, but also psychological, sociological, cultural and philosophical studies and new discoveries. The book is dedicated to all those who are interested in deep comprehension of ways and problems in evolution of the present man and civilization.
Jeanne Bliss Chief Customer Officer 2.0 Jeanne Bliss Chief Customer Officer 2.0 Новинка

Jeanne Bliss Chief Customer Officer 2.0

1656.05 руб.
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. [ol]Manage and Honor Customers as Assets Align Around Experience Build a Customer Listening Path Proactive Experience Reliability and Innovation One Company Accountability, Leadership & Decision Making[/ol] Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).
Dance of Shadows Dance of Shadows Новинка

Dance of Shadows

4235 руб.
American CIA agent David Tallman is haunted by flashbacks of the hideous torture back in 1962 by a spy agency that strikes like a cobra. Not much has changed by 1985, and now Tallman's espionage experience and talents are needed for something special. He is assigned the leadership of a group of agents with unusual skills. While the relations between the US and Russia do remain tense, there is evidence of a strong dissident movement within the Soyuz itself. And the US intends to help the dissidents bring Democracy in Russia. Tallman's group is assigned that special task. Although the agents in his group do use the traditional espionage in their work, there are a few who successfully experimented with the use of mind control as a tool for surveillance and as a weapon for assassination and torture. These shadowy figures can observe anyone at any time, anywhere in the world and communicate with them, thus influencing their behavior, and can cause changes of direction in the world events. The background for this fictitious story is based on the results of the actual experiments with telepathy, clairvoyance and the related at several world renown universities.
The Evolution Of Manfred Mann The Evolution Of Manfred Mann Новинка

The Evolution Of Manfred Mann

1746 руб.
If classical music moves to the beat of the conductor's baton, then Manfred Mann is the orchestrator of much memorable music in the fields of pop and rock. He's been building bands, picking great songs and mixing styles ever since the early 1960s - and even if statistics told the whole story, a hit-list of 22 UK chart singles, six EPs and 12 albums would be impressive enough. This DVD features new interview footage with Manfred together with tv appearances, promo videos and live film, bringing the whole story up to date with a 2002 mix of "Blinded By the Light".Music Videos: 01. Do Wah Diddy Diddy 02. Just Like A Woman 03. Semi-Detached Suburban Mr. James04. Fox On The Run 05. Blinded By The Light 06. For You 07. Nothing Ever Happens 08. Blinded By The Light

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A comprehensive guide to success in the changing HR leadership role THREE is the definitive guidebook for thriving in the ever-changing role of HR leadership. Itis written for high potential HR emerging executives who want to accelerate their effectiveness and business impact, and for the bosses, peers, colleagues, friends, coaches, mentors, and teachers who want to assist them in doing so. Centered around three critical and complementary aspects of the role, this book explores leadership philosophy, HR's evolving role in today's organizations, and the future of HR and effective organizations to help emerging HR leaders find and establish their place in the field. The interplay between leadership and HR competencies is clearly laid out, and lessons learned from CHROs and other HR leaders, as well as academic thought leaders, form the basis of authoritative coverage of crucial components of effective HR leadership, now and in the future. The discussion simplifies the relationship between business strategy and human capital strategy; balances the "what," "who," and "when" of HR leader development, and explores the themes, trends, and implications emerging in the HR field. You'll learn how to lead change, master the art of the question, build leadership and talent, create a performance culture, understand Boardroom dynamics, and learn tips and techniques from over one hundred of the very best HR leaders. The book begins with a comprehensive self-assessment, and each chapter ends with a self-assessment specific to that chapter. Also, a wealth of tools and checklists are included to help you start immediately applying what you've learned. HR leaders are under more pressure than ever to deliver high quality people-related solutions quickly and effectively, but they often don't have the broad foundational experience and perspective to effectively do so. This book provides the solution in the form of comprehensive examination and practical implementation of the critical components of the HR leadership role. Develop a personal leadership philosophy, and behaviors for success Embody the changing HR role to make people and organizations more effective Ask the right questions and effectively engage other leaders Create a performance-driven culture and anticipate critical resistance points Anticipate and prepare for the future of work, organizations, and HR to ensure you remain relevant Today's organizations demand a broader array of cross-functional and cross-organizational perspectives to address complex multi-dimensional challenges and orchestrate practical solutions. THREE is the emerging HR leader's guide to acquiring the mindset and skillset required for success.
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