study of impact of quality management practices in services companies



Managing Media Companies: Harnessing Creative Value Managing Media Companies: Harnessing Creative Value Новинка

Managing Media Companies: Harnessing Creative Value

The authors of this book have made an in depth study of the strategies and management practices of leading media companies and have identified the core competences media companies need to have to win in the new world. The book is strongly focused on applicability and combines long standing best practice principles with innovative approaches for staying ahead. It systematically discusses competences needed in each of the key functional areas in the media companies drawing on examples from all main media sectors.
Kim Heldman Project Management JumpStart Kim Heldman Project Management JumpStart Новинка

Kim Heldman Project Management JumpStart

1940.38 руб. или Купить в рассрочку!
An informative introduction for those considering a career in project management Project Management JumpStart offers a clear, practical introduction to the complex world of project management, with an entertaining approach based on real-world application. Fully revised to align with a Guide to the Project Management Body of Knowledge –PMBOK Guide©, 6th edition, this book provides an overview of the field followed by an exploration of current best practices. The practical focus facilitates retention by directly linking critical concepts to your everyday work, while the close adherence to PMBOK guidelines makes this book the perfect starting point for those considering certification to earn either PMP or CompTIA Project+ credentials. Project management is a top-five, in-demand skill in today’s workplace, and the demand has spread far beyond IT to encompass nearly every industry; any organization that produces goods or services, whether for profit or not, has a vested interest in ensuring that projects are completed on time, on budget, and to the satisfaction of the client—this is the heart of the project management function. Let Kim Heldman, bestselling author of PMP Study Guide and CompTIA Project+ Study Guide, walk you through the basic principles and practices to help you build a strong foundation for further training. Understand current project management methods and practices Explore project management from a practical perspective Delve into illustrative examples that clarify complex issues Test your understanding with challenging study questions Trillions of dollars are invested in various projects around the world each year, and companies have learned that investing in qualified project management professionals pays off in every aspect of the operation. If you’re considering a career in project management, Project Management JumpStart provides an excellent introduction to the field and clear direction for your next steps.
Kevin Gournay Clinical Management in Mental Health Services Kevin Gournay Clinical Management in Mental Health Services Новинка

Kevin Gournay Clinical Management in Mental Health Services

Clinical Management in Mental Health Services is a practical guide to the day to day operational management of mental health teams. It explores both the theoretical aspects of management plus strategies for dealing with the wide range of management issues faced by managers working in mental health. It looks at issues such as leading a multidisciplinary team, Communication and Public Relations, the importance of clinical supervision, evidence-based practice, and quality assurance. It addresses the issue of workload management, clinical information management, how to plan a budget and how to manage stress.
Mark Considine Contracting-out Welfare Services. Comparing National Policy Designs for Unemployment Assistance Mark Considine Contracting-out Welfare Services. Comparing National Policy Designs for Unemployment Assistance Новинка

Mark Considine Contracting-out Welfare Services. Comparing National Policy Designs for Unemployment Assistance

2656.57 руб. или Купить в рассрочку!
Contracting-out Welfare Services focuses on the design and overhaul of welfare-to-work systems around the world in the light of the radical re-design of the welfare system; internationally based authors utilise a national/program case study, considering employment services policy and activation practices. International contributors bring a global comparative perspective to the subject Contributors are all experts in their field, who also draw on a much longer intellectual legacy Uses employment services as a case study to advance understanding in relation to a host of broader principles and concepts Each paper included within the text uses a national/program case study, and each considers employment services policy in general, and activation practices in particular
Malawi Ngwira Public Sector Property Asset Management Malawi Ngwira Public Sector Property Asset Management Новинка

Malawi Ngwira Public Sector Property Asset Management

6840.46 руб. или Купить в рассрочку!
In many public sector organisations, there has been little or no adoption of a proactive asset management strategy. Where an extensive property portfolio exists, this can result in poor overall utilisation of the portfolio, exemplified by excessive vacant property or properties not being put to best use. In such situations there is a risk that the building stock deteriorates more rapidly than expected, leading to expensive maintenance and repair charges. Lack of a proactive asset management strategy will impact on the services delivered by such organisations. Public Sector Property Asset Management covers all aspects of asset management in the public sector, including the overall concept, the development of asset management strategies and the implementation of asset management practices. It evaluates asset management strategies, processes and practices to show how effective management of property assets support business activities or service delivery functions. The reader will understand the importance of improving decision-making through the recognition of all costs of owning and operating those assets throughout their lifecycle, leading to improved business process activities or service delivery functions which greatly assist in meeting the social and economic objectives of such organisations. Written for all practitioners currently involved in asset management, the book will also be useful in the university environment, to those teaching, researching or learning about asset management in the public sector.
David Blanchard Supply Chain Management Best Practices David Blanchard Supply Chain Management Best Practices Новинка

David Blanchard Supply Chain Management Best Practices

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Packed with abundant anecdotes, interviews, case studies, research, and analysis, Supply Chain Management Best Practices offers a comprehensive and unflinching look at the development of supply chain management. Author David Blanchard—Editor in Chief of Logistics Today, the leading supply chain publication—presents success stories through the eyes of practitioners and experts at competitive companies of all sizes and in various industries, who share their secrets, experiences, and accomplishments to help you get your own company on the «best practices» track.
Harold Kerzner Project Management - Best Practices. Achieving Global Excellence Harold Kerzner Project Management - Best Practices. Achieving Global Excellence Новинка

Harold Kerzner Project Management - Best Practices. Achieving Global Excellence

7683.91 руб. или Купить в рассрочку!
Senior executives and project managers from more than 50 world-class companies offer their best practices for successful project management implementation The first two editions of the bestselling Project Management Best Practices helped project managers navigate the increasingly complex task of working within global corporations employing distant and diverse work teams. This new Third Edition includes the same valuable wealth of proven best practices, while following up on case studies from previous editions and offering new case studies on project management practices at large and small companies. The Third Edition offers insight from project managers and executives at more than fifty global companies in all sectors of the market. These industry-leading professionals offer insight and best practices for: Project risk management Project management for multinational cultures and cultural failures Focusing on value, as well as cost and schedule Integrated and virtual project teams Covering the latest developments in the project management field, Project Management Best Practices, Third Edition offers a must-have window into the issues and solutions facing corporate managers, project and team managers, engineers, project team members, and business consultants in today's global market.
Jacques Janssen Asset and Liability Management for Banks and Insurance Companies Jacques Janssen Asset and Liability Management for Banks and Insurance Companies Новинка

Jacques Janssen Asset and Liability Management for Banks and Insurance Companies

7943.76 руб. или Купить в рассрочку!
This book introduces ALM in the context of banks and insurance companies. Although this strategy has a core of fundamental frameworks, models may vary between banks and insurance companies because of the different risks and goals involved. The authors compare and contrast these methodologies to draw parallels between the commonalities and divergences of these two services and thereby provide a deeper understanding of ALM in general.
Ariane Chapelle Operational Risk Management. Best Practices in the Financial Services Industry Ariane Chapelle Operational Risk Management. Best Practices in the Financial Services Industry Новинка

Ariane Chapelle Operational Risk Management. Best Practices in the Financial Services Industry

3557.37 руб. или Купить в рассрочку!
Praise for Operational Risk Management «Ariane Chapelle is one of the world's leading teachers, thinkers and writers about operational risk. The combination of her professional experience as a practitioner in the financial services industry and her role as an advisor to regulators makes this textbook a must-read at all levels of both regulated and unregulated financial institutions.» —Amédée Prouvost, Director, Operational Risk, The World Bank «Insightful…That's the first adjective that came to mind when I read this book. Operational Risk Management: Best Practices in the Financial Services Industry offers a 360-degree perspective of operational risk, from triggers and causes to direct and indirect consequences. Besides, the book provides practical tips to set up an effective operational risk and control framework. There is not a single aspect of operational risk that is left in the shade – everything is brought to light – even the trickiest aspects such as Risk Appetite. This book is a must-read for any all-around OpRisk Manager!» —Dr. Bertrand K. Hassani, Université Paris 1 Panthéon-Sorbonne; Chief Solutions Officer, General Manager, INSTADEEP «The collection of Dr. Chapelle's knowledge and practitioner expertise, combined with her widely acknowledge ability to communicate complex ideas in a forthright and clear manner, makes this textbook a very valuable addition to any practitioner seeking clear, accurate, timely and insightful knowledge of key aspects of Operational Risk practice. I strongly endorse this text to practitioners seeking guidance on best practices in operational management.» —Prof. Gareth W. Peters, Chair Professor of Risk and Insurance, Heriot-Watt University, Edinburgh, UK The Authoritative Guide to the Best Practices in Operational Risk Management Operational Risk Management offers the most current information available for putting in place an effective risk management program for a financial services firm. Comprehensive in scope, the book outlines the frameworks, tools and techniques that successful firms use to identify, assess, mitigate and monitor risk within their organisations. The different chapters present a holistic approach, which helps to clarify the relationship between the different components of a risk management framework and offers a consistent view of effective risk management. This flexible framework can be tailored to each firm based on its own practices, size and business complexity. Operational Risk Management offers the information risk managers need not only to help their organisations avoid crises, but also to safely recognise new opportunities, achieve their full potential, and reach new heights of success.
James M. Kouzes The Five Practices of Exemplary Leadership. Financial Services James M. Kouzes The Five Practices of Exemplary Leadership. Financial Services Новинка

James M. Kouzes The Five Practices of Exemplary Leadership. Financial Services

This 24-page article is perfect for leaders with limited time and budget. It provides a concise overview of Kouzes and Posner's model and overall thoughts on leadership in the realm of financial services. Ideal for orienting readers to the Five Practices® model at the beginning of a workshop or coaching session, the piece contains two Leadership Challenge case studies drawn from financial services, a short description of the Five Practices®, a section on «Learning to Lead», and background information on the Leadership Practices Inventory (LPI).
David Axson A.J. Best Practices in Planning and Performance Management. Radically Rethinking Management for a Volatile World David Axson A.J. Best Practices in Planning and Performance Management. Radically Rethinking Management for a Volatile World Новинка

David Axson A.J. Best Practices in Planning and Performance Management. Radically Rethinking Management for a Volatile World

4204.16 руб. или Купить в рассрочку!
A practical framework for effectively managing performance in today's complex, competitive and risky global markets The Third Edition provides a complete framework for building best practice management processes for today's complex and uncertain world. Fully updated to reflect the events of the global economic crisis, this book provides further practical examples of companies that are successfully using the practices identified. Updated for the implications of the global economic crisis on management practices Completely rewritten section on "What it Takes To Be An Effective Manager In An Uncertain World Added examples and mini case studies throughout the book from companies such as Qualcomm, IBM, Dominos, Target, Toshiba and Facebook Establishes new benchmarks for performance management process and practice Fully updated to include recent events, new learnings, technologies and emerging best practices This book includes serious rethinking of the way companies plan and manage performance-from the role of accounting to the skills needed to be an effective manager-including new technologies, techniques and real time management processes.
Panos Kouvelis Handbook of Integrated Risk Management in Global Supply Chains Panos Kouvelis Handbook of Integrated Risk Management in Global Supply Chains Новинка

Panos Kouvelis Handbook of Integrated Risk Management in Global Supply Chains

13148.74 руб. или Купить в рассрочку!
A comprehensive, one-stop reference for cutting-edge research in integrated risk management, modern applications, and best practices In the field of business, the ever-growing dependency on global supply chains has created new challenges that traditional risk management must be equipped to handle. Handbook of Integrated Risk Management in Global Supply Chains uses a multi-disciplinary approach to present an effective way to manage complex, diverse, and interconnected global supply chain risks. Contributions from leading academics and researchers provide an action-based framework that captures real issues, implementation challenges, and concepts emerging from industry studies.The handbook is divided into five parts: Foundations and Overview introduces risk management and discusses the impact of supply chain disruptions on corporate performance Integrated Risk Management: Operations and Finance Interface explores the joint use of operational and financial hedging of commodity price uncertainties Supply Chain Finance discusses financing alternatives and the role of financial services in procurement contracts; inventory management and capital structure; and bank financing of inventories Operational Risk Management Strategies outlines supply risks and challenges in decentralized supply chains, such as competition and misalignment of incentives between buyers and suppliers Industrial Applications presents examples and case studies that showcase the discussed methodologies Each topic's presentation includes an introduction, key theories, formulas, and applications. Discussions conclude with a summary of the main concepts, a real-world example, and professional insights into common challenges and best practices. Handbook of Integrated Risk Management in Global Supply Chains is an essential reference for academics and practitioners in the areas of supply chain management, global logistics, management science, and industrial engineering who gather, analyze, and draw results from data. The handbook is also a suitable supplement for operations research, risk management, and financial engineering courses at the upper-undergraduate and graduate levels.
Sangra Albert Managing Technology in Higher Education. Strategies for Transforming Teaching and Learning Sangra Albert Managing Technology in Higher Education. Strategies for Transforming Teaching and Learning Новинка

Sangra Albert Managing Technology in Higher Education. Strategies for Transforming Teaching and Learning

Universities continue to struggle in their efforts to fully integrate information and communications technology within their activities. Based on examination of current practices in technology integration at 25 universities worldwide, this book argues for a radical approach to the management of technology in higher education. It offers recommendations for improving governance, strategic planning, integration of administrative and teaching services, management of digital resources, and training of technology managers and administrators. The book is written for anyone wanting to ensure technology is integrated as effectively and efficiently as possible.
Patrick Sullivan H. Edison in the Boardroom Revisited. How Leading Companies Realize Value from Their Intellectual Property Patrick Sullivan H. Edison in the Boardroom Revisited. How Leading Companies Realize Value from Their Intellectual Property Новинка

Patrick Sullivan H. Edison in the Boardroom Revisited. How Leading Companies Realize Value from Their Intellectual Property

3230.74 руб. или Купить в рассрочку!
A revised and expanded edition of the groundbreaking Edison in the Boardroom, highlighting the winning strategies today's biggest companies use to maximize the value of their intellectual property Now fully revised and expanded, Edison in the Boardroom, Second Edition takes an in-depth look at the revolutionary concept of intellectual asset management (IAM). Incorporating stories and teachings from some of the most successful companies in the world—such as Hewlett-Packard, IBM, Procter & Gamble, Rockwell, Dow, Ford and many others—Harrison and Sullivan have made an exhaustive study of IAM and its implications for today's businesses. Features updated interviews of companies, and a new treatment of the Profit Center Level Updates stories and teachings from some of the most successful companies in the world Showcases a hierarchy of best practices that today's companies can integrate into their own business philosophies to gain the best return from their intellectual assets Edison in the Boardroom, Second Edition compiles a wealth of knowledge and successful stories that illustrate how far businesses have come in their ability to leverage and monetize their intellectual assets.
Mehmet Asutay Takaful Investment Portfolios. A Study of the Composition of Takaful Funds in the GCC and Malaysia Mehmet Asutay Takaful Investment Portfolios. A Study of the Composition of Takaful Funds in the GCC and Malaysia Новинка

Mehmet Asutay Takaful Investment Portfolios. A Study of the Composition of Takaful Funds in the GCC and Malaysia

7373.45 руб. или Купить в рассрочку!
A groundbreaking study of the investment portfolios of takaful companies, their general investment patterns, and their future investments The Islamic finance industry has witnessed remarkable growth over the last decade, and one of the most successful segments—poised for even greater expansion—is the Islamic insurance (takaful) industry. In Takaful Investment Portfolios, distinguished takaful scholar Abdulrahman Khalil Tolefat explores the investment portfolios of takaful companies in both the GCC countries and Malaysia, the tip of Islamic finance industry. Investigating the trends and patterns of investment of takaful companies, the book looks at shareholders as well as general and family funds to determine where these companies are investing today, and where they are likely to invest in the future. Presenting new and novel research on the investment patterns of takaful companies, Takaful Investment Portfolios covers the history of the industry and takaful models and how they work, and presents in-depth studies of both their real-world and desired portfolio investments. Presents unique new research into the investment portfolios of takaful companies in the GCC and Malaysia Examines the gap between desired and actual investment portfolios of takaful companies Explores expected areas for future investment Groundbreaking in its depth, Takaful Investment Portfolios is an unprecedented study of the investments of takaful companies.
Suzanne Harrison S. Edison in the Boardroom. How Leading Companies Realize Value from Their Intellectual Assets Suzanne Harrison S. Edison in the Boardroom. How Leading Companies Realize Value from Their Intellectual Assets Новинка

Suzanne Harrison S. Edison in the Boardroom. How Leading Companies Realize Value from Their Intellectual Assets

3104.61 руб. или Купить в рассрочку!
Julie L. Davis and Suzanne Harrison Today's corporations are always on the lookout for exciting new and innovative ideas that can be used to generate revenue. Up until recently, this meant taking these ideas and turning them into products or services, which could then be sold for profit. But today, a unique new concept is revolutionizing the way companies are getting value from ideas. Instead of incorporating them into products or services, today's innovations may be bartered, licensed or sold in the «idea» stage for tremendous amounts of money. For example, IBM currently receives well over $1 billion in revenue every year from licensing its intellectual property, unrelated to the manufacture of a single product. Today more and more companies are adopting this idea of turning their legal departments, where intellectual property is housed, from cost centers into profit centers. Edison in the Boardroom: How Leading Companies Realize Value from Their Intellectual Assets takes an in-depth look at the revolutionary concept of Intellectual asset management (IAM). IAM is changing the way companies all over the world are doing business. In their careers as business consultants, the authors have been privileged to meet individuals who were clearly ahead of their time when it came to realizing value from their companies' innovations. Based on their interactions with the ICM Gathering–an international group of companies who meet several times a year to create, define and benchmark best practices in the area of IAM–the authors have compiled a wealth of knowledge and successful stories that illustrate how far businesses have come in their ability to leverage and monetize their intellectual assets. Incorporating stories and teachings from some of the most successful companies in the worlds – such as Hewlett-Packard, IBM, Procter & Gamble, Rockwell, Dow, Ford and many others – the authors have made an exhaustive study of IAM and its implications for today's businesses. They have culled a hierarchy of best practices that today's companies can integrate into their own business philosophies to gain the best return from their intellectual assets.
Working Capital Management Practices in Manufacturing Companies Working Capital Management Practices in Manufacturing Companies Новинка

Working Capital Management Practices in Manufacturing Companies

Working capital management plays an important role in any manufacturing company. One of the most significant areas in the day-to-day management of a company deals with working capital decision. Of all the financial decisions working capital decision is the vital one. It has been generally accepted that the profitability of a business firm depends to an enormous extent on the approach in which its working capital is controlled. Again, the sources of financing working capital play a very important role in maintaining liquidity and profitability of the firm. This study has emphasized mainly on the working capital planning and control practices in corporate firms of Bangladesh. This research work will help to find out the causes of poor working capital planning and control and contribute to the development of effective and pragmatic working capital planning and control for the better performance of the manufacturing industry. The findings and policy implication of this research work will be helpful to the planners and policy makers of the manufacturing industry in making and implementing working capital plans for the development of the industry.
Prescott Robert K. Encyclopedia of Human Resource Management, Key Topics and Issues Prescott Robert K. Encyclopedia of Human Resource Management, Key Topics and Issues Новинка

Prescott Robert K. Encyclopedia of Human Resource Management, Key Topics and Issues

14277.33 руб. или Купить в рассрочку!
The three volumes in The Encyclopedia of Human Resource Management offer a comprehensive review of the essential issues and most important information available on the topic. Each volume in the encyclopedia contains contributions from some of the most celebrated names in the field of human resource management (HRM) and addresses the myriad challenges faced by today's human resource professionals. Volume 1 puts the focus on the definition of terms and practices that are most relevant to today's human resource management (HRM) professionals. The contributors bring an up-to-date perspective of HRM definitions and practices and for ease of access, the terms are presented in alphabetical order. Each contributor includes the most recent research on a particular topic and summarizes a new and progressive definition of these important terms. The book begins with an enlightening discussion of the evolving practice of talent management and contains the following topics: Affirmative Action, Assessment, Business Ethics, Campus Recruitment, Career Development, Compensation, Drug Tests, Employee Relations, Flexible Benefits, Glass Ceiling, HR Metrics and Analytics, Mergers and Acquisitions, National Labor Relations Act, Quality Circles, Recruitment and Selection, Self-Directed Work Teams, Social Responsibility, Strategic Human Resource Management, Training Needs Analysis, Work Family Balance, and more. The Encyclopedia of Human Resource Management gives human resource professionals the knowledge, information, and tools needed to implement the best practices in the field.
Julian Birkinshaw Reinventing Management. Smarter Choices for Getting Work Done Julian Birkinshaw Reinventing Management. Smarter Choices for Getting Work Done Новинка

Julian Birkinshaw Reinventing Management. Smarter Choices for Getting Work Done

2260.55 руб. или Купить в рассрочку!
The recent economic crisis was not just caused by a failure of regulation or economic policy; it was a story of the failure of management in a fundamental sense—a deeply flawed approach to management that encouraged bankers to pursue opportunities without regard for their long-term consequences, and to put their own interests ahead of those of their employers and their shareholders. And looking more widely, there is a creeping disenchantment with management as a profession: surveys show that managers generate less respect than lawyers and bankers in the eyes of the general public, and there are few if any positive role models for management. «Change isn't just for the rank-and-file anymore; it's coming for you. Instant access to information and global resources have changed the world we live and work in. Julian Birkinshaw shows that 19th century industrial management won't work in a 21st century fluid workplace. Read this, or prepare to be 'game-changed' by someone who has.» —Jack Hughes, CEO, TopCoder «Technological and social changes are having an enormous impact on the world of business, and on the way companies are managed. In this book, Julian Birkinshaw provides a roadmap for making sense of how the world of management is changing, and he provides useful advice for companies who want to harness the potential that Web 2.0 has to offer.» —PV Kannan, CEO, 24/7 Customer «Julian Birkinshaw helps us look beyond our legacy management practices, and imagine bold new ways of leading, managing and organizing. Filled with mind-expanding examples, Reinventing Management is a must read for managers who want to build an organization that's truly fit for the future.» —Gary Hamel, bestselling author of The Future of Management
Jackie Portman Building Services Design Management Jackie Portman Building Services Design Management Новинка

Jackie Portman Building Services Design Management

5548.23 руб. или Купить в рассрочку!
Building services refers to the equipment and systems that contribute to controlling the internal environment to make it safe and comfortable to occupy. They also support the requirements of processes and business functions within buildings, for example manufacturing and assembly operations, medical procedures, warehousing and storage of materials, chemical processing, housing livestock, plant cultivation, etc. For both people and processes the ability of the building services engineering systems to continually perform properly, reliably, effectively and efficiently is of vital importance to the operational requirements of a building. Typically the building services installation is worth 30-60% of the total value of a contract, however existing publications on design management bundles building services engineering up with other disciplines and does not recognise its unique features and idiosyncrasies. Building Services Design Management provides authoritative guidance for building services engineers responsible for the design of services, overseeing the installation, and witnessing the testing and commissioning of these systems. The design stage requires technical skills to ensure that the systems are safe, compliant with legislative requirements and good practices, are cost-effective and are coordinated with the needs of the other design and construction team professionals. Covering everything from occupant subjectivity and end-user behaviour to design life maintainability, sequencing and design responsibility the book will meet the needs of building services engineering undergraduates and postgraduates as well as being an ideal handbook for building services engineers moving into design management.
Kim Heldman Project Management JumpStart Kim Heldman Project Management JumpStart Новинка

Kim Heldman Project Management JumpStart

1939.74 руб. или Купить в рассрочку!
The much-anticipated new edition of the popular project management introductory book The role of the project manager continues to become more diverse and demanding, placing strong project management skills in high demand. This in-depth introductory guide offers aspiring project managers the essential fundamentals of project management. Fully revised since the previous version, this new edition includes updated project management methods and practices as well as new examples and study questions. Project management guru Kim Heldman presents you with a clear, concise, and enjoyable writing style so that you can approach project management from a practical?rather than theoretical?standpoint. Serves as an introduction to the fundamentals of project management Provides completely updated and revised material on project management methods and practices Features new examples and study questions Addresses how to create project schedules and budgets and define project goals Covers project management principles, Project Management Institute?s project management standards, and practical application of project management for the workplace Whether you're considering a career in project management or simply wish to expand your understanding of general project management principles, Project Management JumpStart, Third Edition is ideal reading.
Plevyak Thomas Next Generation Telecommunications Networks, Services, and Management Plevyak Thomas Next Generation Telecommunications Networks, Services, and Management Новинка

Plevyak Thomas Next Generation Telecommunications Networks, Services, and Management

9934.76 руб. или Купить в рассрочку!
An unprecedented look into the present and future of next generation networks, services, and management in the telecommunications industry The telecommunications industry has advanced in rapid, significant, and unpredictable ways into the twenty-first century. Next Generation Telecommunications Networks, Services, and Management guides the global industry and academia even further by providing an in-depth look at current and developing trends, as well as examining the complex issues of developing, introducing, and managing cutting-edge telecommunications technologies. This is an orchestrated set of original chapters written expressly for this book by topic experts from around the globe. It addresses next generation technologies and architectures, with the focus on networks, services, and management. Key topics include: Opportunities and challenges of next generation telecommunications networks, services, and management Tri/Quad Play and IP-based networks and services Fault, Configuration, Accounting, Performance, and Security (FCAPS) requirements Convergence and an important convergence vehicle, IP Multimedia Subsystem (IMS) Next generation operations and network management architecture Ad hoc wireless and sensor networks and their management Next generation operations and network management standards from a strategic perspective A defining look at the future in this field This book will serve as a contemporary reference for the growing global community of telecommunication and information professionals in industry, government, and academia. It will be important to faculty and graduate students of telecommunications as a graduate textbook.
Corporate Cash Management: Strategy and Practice Corporate Cash Management: Strategy and Practice Новинка

Corporate Cash Management: Strategy and Practice

Management of cash resources is crucial to smooth operation of all companies. This book offers a practical guide to intricacies of cash management, using everyday situations to illustrate how different exposures arise in the course of normal trading activities.
Peter Goldmann Financial Services Anti-Fraud Risk and Control Workbook Peter Goldmann Financial Services Anti-Fraud Risk and Control Workbook Новинка

Peter Goldmann Financial Services Anti-Fraud Risk and Control Workbook

5044.99 руб. или Купить в рассрочку!
Myth-busting guidance for fraud preventionin a practical workbook format An excellent primer for developing and implementing an anti-fraud program that works, Financial Services Anti-Fraud Risk and Control Workbook engages readers in an absorbing self-paced learning experience to develop familiarity with the practical aspects of fraud detection and prevention at banks, investment firms, credit unions, insurance companies, and other financial services providers. Whether you are a bank executive, auditor, accountant, senior financial executive, financial services operations manager, loan officer, regulator, or examiner, this invaluable resource provides you with essential coverage of: How fraudsters exploit weaknesses in financial services organizations How fraudsters think and operate The tell-tale signs of different types of internal and external fraud against financial services companies Detecting corruption schemes such as bribery, kickbacks, and conflicts of interest, and the many innovative forms of financial records manipulation Conducting a successful fraud risk assessment Basic fraud detection tools and techniques for financial services companies, auditors, and investigators Fraud prevention lessons from the financial meltdown of 2007-2008 Written by a recognized expert in the field of fraud detection and prevention, this effective workbook is filled with interactive exercises, case studies, and chapter quizzes, and shares industry-tested methods for detecting, preventing, and reporting fraud. Discover how to mitigate fraud risks in your organization with the myth-busting techniques and tools in Financial Services Anti-Fraud Risk and Control Workbook.
Christopher Moran Crime Scene Management. Scene Specific Methods Christopher Moran Crime Scene Management. Scene Specific Methods Новинка

Christopher Moran Crime Scene Management. Scene Specific Methods

Second edition of an established text on common procedures for the identification and processing of evidence at scenes of crime Includes chapters on quality assurance and credibility of practices and processes issues surrounding major and complex crime Forensic handling of mass fatalities Crime scene reconstruction and impact on evidence recovery processes
Nicola Simmons The Scholarship of Teaching and Learning in Canada: Institutional Impact. New Directions for Teaching and Learning, Number 146 Nicola Simmons The Scholarship of Teaching and Learning in Canada: Institutional Impact. New Directions for Teaching and Learning, Number 146 Новинка

Nicola Simmons The Scholarship of Teaching and Learning in Canada: Institutional Impact. New Directions for Teaching and Learning, Number 146

2203.72 руб. или Купить в рассрочку!
Develop effective models of practice and positively impact institutional teaching and learning quality. This volume provides examples and evidence of the ways in which post-secondary institutions in Canada have developed and sustained programs around the scholarship of teaching and learning (SoTL) that impact the institutional pedagogical climate. Topics include: the historical development of SoTL in Canada, institutional SoTL practices, including evidence of impact, program design and case studies, and continuing challenges with this work. This is the 146th volume of this Jossey-Bass higher education series. It offers a comprehensive range of ideas and techniques for improving college teaching based on the experience of seasoned instructors and the latest findings of educational and psychological researchers.
Thomas Stanton Managing Risk and Performance. A Guide for Government Decision Makers Thomas Stanton Managing Risk and Performance. A Guide for Government Decision Makers Новинка

Thomas Stanton Managing Risk and Performance. A Guide for Government Decision Makers

4850.96 руб. или Купить в рассрочку!
Discover analytical tools and practices to help improve the quality of risk management in government organizations Federal agencies increasingly recognize the importance of active risk management to help ensure that they can carry out their missions. High impact events, once thought to occur only rarely, now occur with surprising frequency. Managing Risk in Government Agencies and Programs provides insight into the increasingly critical role of effective risk management, while offering analytical tools and promising practices that can help improve the quality of risk management in government organizations. Includes chapters that contribute to the knowledge of government executives and managers who want to establish or implement risk management, and especially Enterprise Risk Management (ERM), in their agencies Features chapters written by federal risk managers, public administration practitioners, and scholars Showing government officials how to improve their organization's risk management capabilities, Managing Risk in Government Agencies and Programs meets a growing demand from federal departments and agencies that find themselves increasingly embarrassed by risky events that raise questions about their ability to carry out their missions.
Fred Sollish Strategic Global Sourcing Best Practices Fred Sollish Strategic Global Sourcing Best Practices Новинка

Fred Sollish Strategic Global Sourcing Best Practices

4204.16 руб. или Купить в рассрочку!
The latest best practice guidance on all aspects of global strategic sourcing-including environmental and international issues Strategic Global Sourcing Best Practices covers the latest trends and leading edge processes in global strategic sourcing, including supply management, t, sustainability, financial decisions, risk management, and international strategies. Offers the latest trends and guidance for sourcing and supply managers Features coverage of understanding sourcing, procurement and supply management, procurement and best business practices, best practices in sourcing management and global sourcing management, financial strategies for sourcing, responsible procurement,diversity procurement, managing risk, supplier selection, project management for procurement and supply managers, managing supplier relationships, international sourcing, managing supplier relationships supply management operations, With the rise of global supply chains, environmental/sustainability concerns, and constantly evolving technology, the time is right for understanding Strategic Global Sourcing Best Practices.
Anita Crawley Supporting Online Students. A Practical Guide to Planning, Implementing, and Evaluating Services Anita Crawley Supporting Online Students. A Practical Guide to Planning, Implementing, and Evaluating Services Новинка

Anita Crawley Supporting Online Students. A Practical Guide to Planning, Implementing, and Evaluating Services

3572.38 руб. или Купить в рассрочку!
Supporting Online Students shows how effective and efficiently delivered support services improve academic success and course retention for online learners. Drawing on a decade's worth of research, Anita Crawley describes the scope of services from admissions and registration to advising and student engagement. The book includes guidelines and standards, planning and implementation, innovative practices, and describes specialized services needed by particular online student groups. «Effective student support is the single most important factor in sustaining high-quality online learning programs. Anita Crawley presents the most effective guide to achieving that success. Her book is a blueprint for building thriving online programs through comprehensive student support.» —Ray Schroeder, director, Center for Online Learning, Research and Service, University of Illinois Springfield «As distance learning continues to grow, this book addresses the often neglected other side of the coin: online student services. This book provides a great introduction and overview of the research, literature, and innovative practices for planning, implementing, and evaluating support services for online learners.» —George Steele, director, eStudent Services, OhioLearns «Anita Crawley has crafted a splendid volume on a topic of increasing importance in contemporary higher education. Her book promises to be the foundational piece for those who work with students in an online environment. Her thinking and analysis are superb and undoubtedly will provide the basis upon which to develop online programs and services in the future.» —John H. Schuh, Distinguished Professor of Educational Leadership and Policy Studies Emeritus, Iowa State University "Bringing together extensive examples of innovative practices, summaries of current research, and a wealth of experience in student services, Anita Crawley's comprehensive guide to supporting online students is a rich resource for institutions with existing, growing, or new online programs. —Diane J. Goldsmith, former executive director, Connecticut Distance Learning Consortium
Bryan Maizlish IT (Information Technology) Portfolio Management Step-by-Step. Unlocking the Business Value of Technology Bryan Maizlish IT (Information Technology) Portfolio Management Step-by-Step. Unlocking the Business Value of Technology Новинка

Bryan Maizlish IT (Information Technology) Portfolio Management Step-by-Step. Unlocking the Business Value of Technology

4268.84 руб. или Купить в рассрочку!
Praise for IT Portfolio Management Step-by-Step «Bryan Maizlish and Robert Handler bring their deep experience in IT 'value realization' to one of the most absent of all IT management practices–portfolio management. They capture the essence of universally proven investment practices and apply them to the most difficult of challenges–returning high strategic and dollar payoffs from an enterprise's IT department. The reader will find many new and rewarding insights to making their IT investments finally return market leading results.» –John C. Reece, Chairman and CEO, John C. Reece & Associates, LLC Former deputy commissioner for modernization and CIO of the IRS «IT Portfolio Management describes in great detail the critical aspects, know-how, practical examples, key insights, and best practices to improve operational efficiency, corporate agility, and business competitiveness. It eloquently illustrates the methods of building and integrating a portfolio of IT investments to ensure the realization of maximum value and benefit, and to fully leverage the value of all IT assets. Whether you are getting started or building on your initial success in IT portfolio management, this book will provide you information on how to build and implement an effective IT portfolio management strategy.» –David Mitchell, President and CEO, webMethods, Inc. «I found IT Portfolio Management very easy to read, and it highlights many of the seminal aspects and best practices from financial portfolio management. It is an important book for executive, business, and IT managers.» –Michael J. Montgomery, President, Montgomery & Co. «IT Portfolio Management details a comprehensive framework and process showing how to align business and IT for superior value. Maizlish and Handler have the depth of experience, knowledge, and insight needed to tackle the challenges and opportunities companies face in optimizing their IT investment portfolios. This is an exceptionally important book for executive leadership and IT business managers, especially those wanting to build a process-managed enterprise.» –Peter Fingar, Executive Partner Greystone Group, coauthor of The Real-Time Enterprise and Business Process Management (BPM): The Third Wave «A must-read for the non-IT manager who needs to understand the complexity and challenges of managing an IT portfolio. The portfolio management techniques, analysis tools, and planning can be applied to any project or function.» –Richard «Max» Maksimoski, Senior Director R&D, The Scotts Company «This book provides an excellent framework and real-world based approach for implementing IT portfolio management. It is a must-read for every CIO staff considering how to strategically and operationally impact their company's bottom line.» –Donavan R. Hardenbrook, New Product Development Professional, Intel Corporation
Carolina Machado Management and Engineering Innovation Carolina Machado Management and Engineering Innovation Новинка

Carolina Machado Management and Engineering Innovation

This book discusses management and engineering innovation with a particular emphasis on human resource management (HRM) and production engineering. In an innovation context, the disciplines of management and engineering are linked to promote sustainable development, seeking cultural and geographical diversity in the studies of HRM and engineering, applications that can have a particular impact on organizational communications, change processes and work practices. This connection reflects the diversity of societal and infrastructural conditions. The authors mainly analyze research on important issues that transcend the boundaries of individual academic subjects and managerial functions. They take into account interdisciplinary scholarship and commentaries that challenge the paradigms and assumptions of individual disciplines or functions, which are based on conceptual and/or empirical literature. The book is designed to increase the knowledge and effectiveness of all those involved in management and engineering innovation whether in the profit or not-for-profit sectors, or in the public or private sectors. Contents 1. We the Engineers and Them the Managers, Teresa Carla Oliveira and Joao Fontes Da Costa. 2. Strategic Capabilities for Successful Engagement in Proactive CSR in Small and Medium Enterprises: A Resource-Based View Approach, Nuttaneeya (Ann) Torugsa and Wayne O’Donohue. 3. Innovative Management Development in the Automotive Supply Industry – A Preliminary Case Study for the Development of an Innovative Approach to Innovation Management, Frank E.P. Dievernich and Kim Oliver Tokarski. 4. Innovative Product Design and Development through Online Customization, M. Reza Abdi and Vipin Khanna. 5. Struggling for Survival and Success: Can Brazil’s Defense Industry Help Foster Innovation?, Alex Lôbo Carlos and Regina Maria de Oliveira Leite. 6. Knowledge Management Fostering Innovation: Balancing Practices and Enabling Contexts, Maria Joao Santos and Raky Wane. 7. Institutional Logics Promoting and Inhibiting Innovation, Teresa Carla Trigo Oliveira and Stuart Holland. 8. HRM in SMEs in Portugal: An Innovative Proposal of Characterization, Pedro Ribeiro Novo Melo and Carolina Machado. About the Authors Carolina Machado has been teaching Human Resource Management since 1989 at the School of Economics and Management, University of Minho, Portugal, becoming Associate Professor in 2004. Her research interests include the fields of Human Resource Management, International Human Resource Management, Training and Development, Management Change and Knowledge Management. J. Paulo Davim is Aggregate Professor in the Department of Mechanical Engineering at the University of Aveiro, Portugal. He has more than 25 years of teaching and research experience in production and mechanical engineering.
Cuadra-Sanchez Antonio Quality of Experience Engineering for Customer Added Value Services. From Evaluation to Monitoring Cuadra-Sanchez Antonio Quality of Experience Engineering for Customer Added Value Services. From Evaluation to Monitoring Новинка

Cuadra-Sanchez Antonio Quality of Experience Engineering for Customer Added Value Services. From Evaluation to Monitoring

10012.37 руб. или Купить в рассрочку!
The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
Celia Desmond The ComSoc Guide to Managing Telecommunications Projects Celia Desmond The ComSoc Guide to Managing Telecommunications Projects Новинка

Celia Desmond The ComSoc Guide to Managing Telecommunications Projects

5351.57 руб. или Купить в рассрочку!
This pocket guide provides an overview of the telecommunications environment as it has evolved over the past few years, illustrating the need for project management, the significance of project success to the companies, and the application of key project management processes within the telecom environment. Topics covered include: scope management, time management, cost management, procurement management, risk management, communications, quality, human resources, and Integration. It offers professionals a brief and accessible guide to managing telecommunication projects in the 21st century.
Anita Crawley Supporting Online Students. A Practical Guide to Planning, Implementing, and Evaluating Services Anita Crawley Supporting Online Students. A Practical Guide to Planning, Implementing, and Evaluating Services Новинка

Anita Crawley Supporting Online Students. A Practical Guide to Planning, Implementing, and Evaluating Services

3647.92 руб. или Купить в рассрочку!
Supporting Online Students shows how effective and efficiently delivered support services improve academic success and course retention for online learners. Drawing on a decade's worth of research, Anita Crawley describes the scope of services from admissions and registration to advising and student engagement. The book includes guidelines and standards, planning and implementation, innovative practices, and describes specialized services needed by particular online student groups. «Effective student support is the single most important factor in sustaining high-quality online learning programs. Anita Crawley presents the most effective guide to achieving that success. Her book is a blueprint for building thriving online programs through comprehensive student support.» —Ray Schroeder, director, Center for Online Learning, Research and Service, University of Illinois Springfield «As distance learning continues to grow, this book addresses the often neglected other side of the coin: online student services. This book provides a great introduction and overview of the research, literature, and innovative practices for planning, implementing, and evaluating support services for online learners.» —George Steele, director, eStudent Services, OhioLearns «Anita Crawley has crafted a splendid volume on a topic of increasing importance in contemporary higher education. Her book promises to be the foundational piece for those who work with students in an online environment. Her thinking and analysis are superb and undoubtedly will provide the basis upon which to develop online programs and services in the future.» —John H. Schuh, Distinguished Professor of Educational Leadership and Policy Studies Emeritus, Iowa State University "Bringing together extensive examples of innovative practices, summaries of current research, and a wealth of experience in student services, Anita Crawley's comprehensive guide to supporting online students is a rich resource for institutions with existing, growing, or new online programs. —Diane J. Goldsmith, former executive director, Connecticut Distance Learning Consortium
Celia Desmond The ComSoc Guide to Managing Telecommunications Projects Celia Desmond The ComSoc Guide to Managing Telecommunications Projects Новинка

Celia Desmond The ComSoc Guide to Managing Telecommunications Projects

5240.31 руб. или Купить в рассрочку!
This pocket guide provides an overview of the telecommunications environment as it has evolved over the past few years, illustrating the need for project management, the significance of project success to the companies, and the application of key project management processes within the telecom environment. Topics covered include: scope management, time management, cost management, procurement management, risk management, communications, quality, human resources, and Integration. It offers professionals a brief and accessible guide to managing telecommunication projects in the 21st century.
John Fraser Enterprise Risk Management. Today's Leading Research and Best Practices for Tomorrow's Executives John Fraser Enterprise Risk Management. Today's Leading Research and Best Practices for Tomorrow's Executives Новинка

John Fraser Enterprise Risk Management. Today's Leading Research and Best Practices for Tomorrow's Executives

6467.94 руб. или Купить в рассрочку!
Essential insights on the various aspects of enterprise risk management If you want to understand enterprise risk management from some of the leading academics and practitioners of this exciting new methodology, Enterprise Risk Management is the book for you. Through in-depth insights into what practitioners of this evolving business practice are actually doing as well as anticipating what needs to be taught on the topic, John Fraser and Betty Simkins have sought out the leading experts in this field to clearly explain what enterprise risk management is and how you can teach, learn, and implement these leading practices within the context of your business activities. In this book, the authors take a broad view of ERM, or what is called a holistic approach to ERM. Enterprise Risk Management introduces you to the wide range of concepts and techniques for managing risk in a holistic way that correctly identifies risks and prioritizes the appropriate responses. This invaluable guide offers a broad overview of the different types of techniques: the role of the board, risk tolerances, risk profiles, risk workshops, and allocation of resources, while focusing on the principles that determine business success. This comprehensive resource also provides a thorough introduction to enterprise risk management as it relates to credit, market, and operational risk, as well as the evolving requirements of the rating agencies and their importance to the overall risk management in a corporate setting. Filled with helpful tables and charts, Enterprise Risk Management offers a wealth of knowledge on the drivers, the techniques, the benefits, as well as the pitfalls to avoid, in successfully implementing enterprise risk management. Discusses the history of risk management and more recently developed enterprise risk management practices and how you can prudently implement these techniques within the context of your underlying business activities Provides coverage of topics such as the role of the chief risk officer, the use of anonymous voting technology, and risk indicators and their role in risk management Explores the culture and practices of enterprise risk management without getting bogged down by the mathematics surrounding the more conventional approaches to financial risk management This informative guide will help you unlock the incredible potential of enterprise risk management, which has been described as a proxy for good management.
Michael Satlow The Gift in Antiquity Michael Satlow The Gift in Antiquity Новинка

Michael Satlow The Gift in Antiquity

9465.18 руб. или Купить в рассрочку!
The Gift in Antiquity presents a collection of 14 original essays that apply French sociologist Marcel Mauss’s notion of gift-giving to the study of antiquity. • Features a collection of original essays that cover such wide-ranging topics as vows in the Hebrew Bible; ancient Greek wedding gifts; Hellenistic civic practices; Latin literature; Roman and Jewish burial practices; and Jewish and Christian religious gifts • Organizes essays around theoretical concerns rather than chronologically • Generates unique insights into gift-giving and reciprocity in antiquity • Takes an explicitly cross-cultural approach to the study of ancient history
Thomas Wilson C. Value and Capital Management. A Handbook for the Finance and Risk Functions of Financial Institutions Thomas Wilson C. Value and Capital Management. A Handbook for the Finance and Risk Functions of Financial Institutions Новинка

Thomas Wilson C. Value and Capital Management. A Handbook for the Finance and Risk Functions of Financial Institutions

8408.32 руб. или Купить в рассрочку!
A value management framework designed specifically for banking and insurance The Value Management Handbook is a comprehensive, practical reference written specifically for bank and insurance valuation and value management. Spelling out how the finance and risk functions add value in their respective spheres, this book presents a framework for measuring – and more importantly, influencing – the value of the firm from the position of the CFO and CRO. Case studies illustrating value-enhancing initiatives are designed to help Heads of Strategy offer CEOs concrete ideas toward creating more value, and discussion of «hard» and «soft» skills put CFOs and CROs in a position to better influence strategy and operations. The challenge of financial services valuation is addressed in terms of the roles of risk and capital, and business-specific «value trees» demonstrate the source of successful value enhancement initiatives. While most value management resources fail to adequately address the unique role of risk and capital in banks, insurance, and asset management, this book fills the gap by providing concrete, business-specific information that connects management actions and value creation, helping readers to: Measure value accurately for more productive value-based management initiatives and evaluation of growth opportunities Apply a quantitative, risk-adjusted value management framework reconciled with the way financial services shares are valued by the market Develop a value set specific to the industry to inspire initiatives that increase the firm's value Study the quantitative and qualitative management frameworks that move CFOs and CROs from measurement to management The roles of CFO and CRO in financial firms have changed dramatically over the past decade, requiring business savvy and the ability to challenge the CEO. The Value Management Handbook provides the expert guidance that leads CFOs and CROs toward better information, better insight, and better decisions.
Gerald Kominski F. Changing the U.S. Health Care System. Key Issues in Health Services Policy and Management Gerald Kominski F. Changing the U.S. Health Care System. Key Issues in Health Services Policy and Management Новинка

Gerald Kominski F. Changing the U.S. Health Care System. Key Issues in Health Services Policy and Management

7220.48 руб. или Купить в рассрочку!
The Fourth Edition of Changing the U.S. Health Care System addresses the key topics in health care policy and management, presenting evidence-based views of current issues. Each chapter is written by an expert in the field who integrates evidence to explain the current condition and presents support for needed change. The book examines all the levers in the setting and implementation of health policy, and includes extensive coverage of impact of the Affordable Care Act, particularly on Medicare, Medicaid, and large and small group insurance markets. Also new to this edition is expanded coverage of nursing, disease management, mental health, women's health, children's health, and care for the homeless.
Jingshan Li Advances in Battery Manufacturing, Service, and Management Systems Jingshan Li Advances in Battery Manufacturing, Service, and Management Systems Новинка

Jingshan Li Advances in Battery Manufacturing, Service, and Management Systems

9500.64 руб. или Купить в рассрочку!
Addresses the methodology and theoretical foundation of battery manufacturing, service and management systems (BM2S2), and discusses the issues and challenges in these areas This book brings together experts in the field to highlight the cutting edge research advances in BM2S2 and to promote an innovative integrated research framework responding to the challenges. There are three major parts included in this book: manufacturing, service, and management. The first part focuses on battery manufacturing systems, including modeling, analysis, design and control, as well as economic and risk analyses. The second part focuses on information technology’s impact on service systems, such as data-driven reliability modeling, failure prognosis, and service decision making methodologies for battery services. The third part addresses battery management systems (BMS) for control and optimization of battery cells, operations, and hybrid storage systems to ensure overall performance and safety, as well as EV management. The contributors consist of experts from universities, industry research centers, and government agency. In addition, this book: Provides comprehensive overviews of lithium-ion battery and battery electrical vehicle manufacturing, as well as economic returns and government support Introduces integrated models for quality propagation and productivity improvement, as well as indicators for bottleneck identification and mitigation in battery manufacturing Covers models and diagnosis algorithms for battery SOC and SOH estimation, data-driven prognosis algorithms for predicting the remaining useful life (RUL) of battery SOC and SOH Presents mathematical models and novel structure of battery equalizers in battery management systems (BMS) Reviews the state of the art of battery, supercapacitor, and battery-supercapacitor hybrid energy storage systems (HESSs) for advanced electric vehicle applications Advances in Battery Manufacturing, Services, and Management Systems is written for researchers and engineers working on battery manufacturing, service, operations, logistics, and management. It can also serve as a reference for senior undergraduate and graduate students interested in BM2S2.
Howard Greenwald P Health Care in the United States. Organization, Management, and Policy Howard Greenwald P Health Care in the United States. Organization, Management, and Policy Новинка

Howard Greenwald P Health Care in the United States. Organization, Management, and Policy

6985.38 руб. или Купить в рассрочку!
Health Care in the United States combines an explanation of population health with a comprehensive introduction to health services delivery. The author, an expert on health care policy and management, shows how the U.S. health services system is organized, managed, financed, and evaluated. Filled with numerous examples and tables, this important resource illustrates key concepts, trends, and features of the system. It places special emphasis on recent health care reform legislation and its implications for the future. Health Care in the United States reviews the historical origins of health care, its resource requirements, costs, quality, and contributions to both individual and social well-being. By combining basic concepts in population health with coverage of health services, the book offers extraordinary breadth of information in a highly accessible, easy-to-read text. Along with an in-depth look at the origins and possible impact of recent health reform legislation, the book explains the ongoing dilemmas that face the health care system and highlights health and disease in the modern world, the fundamentals of epidemiology, and health behavior. Health Care in the United States also explains the special challenges of managing health service personnel and organizations. The author reviews key innovations in financing and delivery, explaining the outcomes of cost sharing, HMO enrollment, and rationing of services. This vital resource is written for students and professionals in health care management and policy, as well as public health, medical sociology, medical anthropology, social work, political science, and most, if not all, clinical fields.
Simon Cohen Traffic Management Simon Cohen Traffic Management Новинка

Simon Cohen Traffic Management

11020.74 руб. или Купить в рассрочку!
Transport systems are facing an impossible dilemma: satisfy an increasing demand for mobility of people and goods, while decreasing their fossil-energy requirements and preserving the environment. Additionally, transport has an opportunity to evolve in a changing world, with new services, technologies but also new requirements (fast delivery, reliability, improved accessibility). The subject of traffic is organized into two separate but complementary volumes: Volume 3 on Traffic Management and Volume 4 on Traffic Safety. Traffic Management, Volume 3 of the ‘Research for Innovative Transports’ Set, presents a collection of updated papers from the TRA 2014 Conference, highlighting the diversity of research in this field. Theoretical chapters and practical case studies address topics such as cooperative systems, the global approach in modeling, road and railway traffic management, information systems and impact assessment.
Quincy Law D. Fundamentals of Turfgrass Management Quincy Law D. Fundamentals of Turfgrass Management Новинка

Quincy Law D. Fundamentals of Turfgrass Management

10261.41 руб. или Купить в рассрочку!
The classic turfgrass management handbook, updated with new developments in the field Fundamentals of Turfgrass Management is the bestselling guide with expert coverage of basic turfgrass science and all aspects of practical care. Now in its fifth edition, this industry favorite offers the latest information on growth, nutrition, herbicides, insecticides, and fungicides, as well as new chapters discussing shade stress and light requirements and the benefits of turf. Though written at an introductory level, this book provides experienced turf managers with the most current thinking and new developments in wide range of topics, such as fertilization, grass selection, pest management, plant growth regulators, sports turf management practices, soil testing, and water quality. For students and experienced professionals alike, this book provides a thorough and well-rounded reference with everyday utility. Today’s turf managers must have detailed knowledge of agronomy, botany, entomology, horticulture, pathology, and business management. This book brings these diverse fundamentals together into a single volume and will help you to: Master the art and science of turfgrass care, cultivation, and management Learn best practices for mowing, fertilizing, soil health, irrigation, and more Identify, manage, and control insect, disease, and weed pests Examine the professional management of sports turf, golf courses, lawns, and sod Turf management is a $70 billion industry that reaches into sports, tourism, land management, real estate, and more. The care and maintenance of high quality turf requires careful consideration and monitoring of many variables, and both strategic planning and quick action are needed to stay ahead of threats from weather, pests, traffic, and more. Fundamentals of Turfgrass Management provides clear guidance and comprehensive coverage of all aspects of the industry, with the latest information all turf managers need to know.
Robin Qiu G. Service Science. The Foundations of Service Engineering and Management Robin Qiu G. Service Science. The Foundations of Service Engineering and Management Новинка

Robin Qiu G. Service Science. The Foundations of Service Engineering and Management

10012.37 руб. или Купить в рассрочку!
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.
Mona Chouikha Ben Organizational Design for Knowledge Management Mona Chouikha Ben Organizational Design for Knowledge Management Новинка

Mona Chouikha Ben Organizational Design for Knowledge Management

9189.84 руб. или Купить в рассрочку!
Information and communication technologies have increased their share of services in contemporary economic exchanges. We are witnessing a transformation of modern economies characterized by a predominant role of information and knowledge in the production of wealth. In order to make this intangible resource bear fruit, organizations are looking for ways, methods, procedures, processes and technical solutions to efficiently manage knowledge Within a framework of research into synergies and resource interdependence, organizations also rely on strategic alliances (joint venture), mergers or other legal forms of association that have an impact on knowledge management. This book explores the range of knowledge management techniques.
Intellectual Property and Innovation Management in Small Firms Intellectual Property and Innovation Management in Small Firms Новинка

Intellectual Property and Innovation Management in Small Firms

Intellectual Property (IP) and innovation are key management issues for today's enterprise. This timely book combines research on SMEs, IP and innovation. Drawing on original material from the ESRС's Programme on Intellectual Property, and showing a variety of approaches to the study of IP in small firms, this book reveals that IP and innovation management are interdisciplinary areas of research. These chapters provide new evidence on IP management in specific sectors such as software, engineering, textiles, biotechnology and electronic publishing. Some also address the strategic management of IP and examine IP management in the case of university spin-offs, while others focus on the role of patents in protection and innovation. The first major collected edition on IP and innovation management in SMEs, this book will be of interest to students, policy-makers and practitioners interested in IP and innovation.
Stuart Emmett, Barry Crocker, David Moore Excellence in Services Procurement. How to Optimise Costs and Add Value Stuart Emmett, Barry Crocker, David Moore Excellence in Services Procurement. How to Optimise Costs and Add Value Новинка

Stuart Emmett, Barry Crocker, David Moore Excellence in Services Procurement. How to Optimise Costs and Add Value

This title covers all aspects of Services Procurement, including procurement objectives, outsourcing, quality maintenance, supplier relationship management and more.
Reginald Yu-Lee Tomas Essentials of Capacity Management Reginald Yu-Lee Tomas Essentials of Capacity Management Новинка

Reginald Yu-Lee Tomas Essentials of Capacity Management

4730.65 руб. или Купить в рассрочку!
ESSENTIALS OF CAPACITY MANAGEMENT Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in capacity management. «Proper capacity management is the driving force behind outstanding corporate performance. Essentials of Capacity Management clearly describes its impact on operations, as well as how to use measurement systems and process analysis to enhance capacity usage. This is a solid foundation in capacity management for the business professional!» —Steve Bragg, Author «Although capacity management is a fundamental concern, it-like many other fundamentals-is often scanted. In fact, there's little that's more important to most companies than their ability to manage their capacity, which is simply the ability to do work. Essentials of Capacity Management does a great job of giving a quick, yet thorough, overview of the many considerations involved.» —Barry J. Brinker, Editor, Guide to Cost Management (John Wiley & Sons) «This book does an excellent job of relating processes to capacity. Managers and executives will better understand that managing the effectiveness and efficiency of processes reduces the amount of capacity required, thus providing an opportunity to reduce costs while improving process quality and reducing process time. It shows the relationship of capacity to demand on downstream processes. It shows that process flexibility reduces required capacity.» —John Antos, President, Value Creation Group, Inc. The Wiley Essentials Series-because the business world is always changing…and so should you.
Adrian Smith Building Procurement Adrian Smith Building Procurement Новинка

Adrian Smith Building Procurement

6532.54 руб. или Купить в рассрочку!
As an industrial process, construction is unique in that the method of procurement of any built asset (building, infrastructure or process plant) defines many of the subsequent management processes that take place during the building phase – a very different situation to the purchase of goods and services in most other industries. The procurement process is therefore central to the success of any construction project and many of the problems which impact construction projects can be traced back to the procurement phase, so a good understanding of the methods of procurement and the influence it has on project success is essential for all those working in the industry. Much has changed in the global construction industry since publication of the first edition of Building Procurement, for example the global liquidity & banking crisis and the debt burden of many major economies. This new edition has been rewritten to take account of these significant developments, but at its core it continues to provide a critical examination and review of current procurement practices in the UK, continental Europe (including EU procurement procedures), China and the USA. It retains its original strong emphasis on the need for clients to establish achievable objectives which reflect the project business case and focuses on development of suitable strategies and management structures to meet those objectives in the current construction climate. Building Procurement will be essential reading for senior undergraduate and postgraduate students of construction management and practitioners working in all areas of construction management. Review of the first edition «…a thorough and comprehensive investigation of building procurement…» Construction Management and Economics
Irving Rothman H. Out-Executing the Competition. Building and Growing a Financial Services Company in Any Economy Irving Rothman H. Out-Executing the Competition. Building and Growing a Financial Services Company in Any Economy Новинка

Irving Rothman H. Out-Executing the Competition. Building and Growing a Financial Services Company in Any Economy

1807.79 руб. или Купить в рассрочку!
An inside look at what makes a successful financial services company Irv Rothman may not have considered a career in the financial services early on, but he ended up in leadership positions at AT&T, Compaq and, for over a decade, Hewlett-Packard. His consistent record of success and insider perspective make him the perfect guide to the art of building and growing a financial services company, and in Out-Executing the Competition he shares his remarkable story and years of experience, giving readers a glimpse into his numerous accomplishments and providing takeaways they can apply to their own companies, whatever the industry. An engaging and lively account of Rothman's career focusing on his work at financial services companies during some of the most economically challenging periods of the past thirty years, the book explores the methods and tactics he used to help his companies not only weather financial uncertainty, but to thrive. Tells the story of financial services company expert Irv Rothman, in his own words Includes invaluable insights into how to build a financial services company that can survive and thrive in even the toughest economic climate Helps readers working at financial services companies and in other industries to construct solid businesses that can outperform their competition Part biography, part how-to guide, Out-Executing the Competition is the ultimate inside look at building a financial services company that's sure to succeed.
Susan Zneimer Mahler Cytogenetic Laboratory Management. Chromosomal, FISH and Microarray-Based Best Practices and Procedures Susan Zneimer Mahler Cytogenetic Laboratory Management. Chromosomal, FISH and Microarray-Based Best Practices and Procedures Новинка

Susan Zneimer Mahler Cytogenetic Laboratory Management. Chromosomal, FISH and Microarray-Based Best Practices and Procedures

9877.06 руб. или Купить в рассрочку!
Cytogenetic Laboratory Management: Chromosomal, FISH and Microarray-Based Best Practices and Procedures is a practical guide that describes how to develop and implement best practice processes and procedures in the genetic laboratory setting. The text first describes good laboratory practices, including quality management, design control of tests and FDA guidelines for laboratory developed tests, and pre-clinical validation study designs. The second focus of the book describes best practices for staffing and training, including cost of testing, staffing requirements, process improvement using Six Sigma techniques, training and competency guidelines and complete training programs for cytogenetic and molecular genetic technologists. The third part of the text provides step-wise standard operating procedures for chromosomal, FISH and microarray-based tests, including pre-analytic, analytic and post-analytic steps in testing, and divided into categories by specimen type, and test-type. All three sections of the book include example worksheets, procedures, and other illustrative examples that can be downloaded from the Wiley website to be used directly without having to develop prototypes in your laboratory. Providing both a wealth of information on laboratory management and molecular and cytogenetic testing, Cytogenetic Laboratory Management will be an essential tool for laboratorians world-wide in the field of laboratory testing and genetics testing in particular. This book gives the essentials of: Developing and implementing good quality management programs in laboratories Understanding design control of tests and pre-clinical validations studies and reports FDA guidelines for laboratory developed tests Use of reagents, instruments and equipment Cost of testing assessment and process improvement using Six Sigma methodology Staffing training and competency objectives Complete training programs for molecular and cytogenetic technologists Standard operating procedures for all components of chromosomal analysis, FISH and microarray testing of different specimen types This volume is a companion to Cytogenetic Abnormalities: Chromosomal, FISH and Microarray-Based Clinical Reporting. The combined volumes give an expansive approach to performing, reporting and interpreting cytogenetic laboratory testing and the necessary management practices, staff and testing requirements.
Jed Emerson The Impact Investor. Lessons in Leadership and Strategy for Collaborative Capitalism Jed Emerson The Impact Investor. Lessons in Leadership and Strategy for Collaborative Capitalism Новинка

Jed Emerson The Impact Investor. Lessons in Leadership and Strategy for Collaborative Capitalism

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Your money can change the world The Impact Investor: Lessons in Leadership and Strategy for Collaborative Capitalism offers precise details on what, exactly, impact investing entails, embodied in the experiences and best and proven practices of some of the world's most successful impact investors, across asset classes, geographies and areas of impact. The book discusses the parameters of impact investing in unprecedented detail and clarity, providing both context and tools to those eager to engage in the generational shift in the way finance and business is being approached in the new era of Collaborative Capitalism. The book presents a simple thesis with clarity and conviction: «Impact investing can be done successfully. This is what success looks like, and this is what it requires.» With much-needed lessons for practitioners, the authors view impact investing as a harbinger of a new, more «multilingual» (cross-sector), transparent, and accountable form of economic leadership. The Impact Investor: Lessons in Leadership and Strategy for Collaborative Capitalism serves as a resource for a variety of players in finance and business, including: Investors: It demonstrates not only the types of investments which can be profitable and impactful, but also details best practices that, with roots in impact investing, will increasingly play a role in undergirding the success of all investment strategies. Wealth advisors/financial services professionals: With unprecedented detail on the innovative structures and strategies of impact investing funds, the book provides guidance to financial institutions on how to incorporate these investments in client portfolios. Foundations: The book explores the many catalytic and innovative ways for for-profit and non-profit investors to partner, amplifying the potential social and environmental impacts of philanthropic spending and market-rate endowment investment. Business students: By including strategies for making sound impact investments based on detailed case studies, it provides concrete lessons and explores the skills required to enhance prospects for success as a finance and business professional. Policy makers: Reinforcing the urgency of creating a supportive and enabling environment for impact investing, the book demonstrates ways policy has already shaped the sector, and suggests new ways for policymakers to support it. Corporate leaders: The book includes essential advice on the way business is and must be responding to a new generation of Millennial clients and customers, with unique insights into a form of value creation that is inherently more collaborative and outcomes-driven.
Kelli Smith K. Strategic Directions for Career Services Within the University Setting. New Directions for Student Services, Number 148 Kelli Smith K. Strategic Directions for Career Services Within the University Setting. New Directions for Student Services, Number 148 Новинка

Kelli Smith K. Strategic Directions for Career Services Within the University Setting. New Directions for Student Services, Number 148

2250.84 руб. или Купить в рассрочку!
Filled with strategic directions, practical advice and best practices, this volume delivers an overview of emerging trends for the career services profession. Hot topics include: a blend of research, case studies, and personal experiences that are intended to stimulate a productive dialogue about career services how career services professionals should be leaders in creating university-wide, innovative career programs and systems discussions of assessment, collaboration with academic advising, external relations, and internationalization. This is the 148th volume of this Jossey-Bass higher education quarterly series. An indispensable resource for vice presidents of student affairs, deans of students, student counselors, and other student services professionals, New Directions for Student Services offers guidelines and programs for aiding students in their total development: emotional, social, physical, and intellectual.
John Cox B. ASAE Handbook of Professional Practices in Association Management John Cox B. ASAE Handbook of Professional Practices in Association Management Новинка

John Cox B. ASAE Handbook of Professional Practices in Association Management

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A new edition of one of the flagship books for CAE preparation The ASAE Handbook of Professional Practices in Association Management covers the core functions of association management at a high but practical level, making it a go-to resource for professionals who are leading and managing membership organizations and those preparing for the Certified Association Executive (CAE) credential. Now in its third edition, this core text in the ASAE association literature offers practical, experience-based insights, strategies, and techniques for managing every aspect of an association or membership organization. Organized into 35 chapters and presenting information based on experience and proven research into the skills and knowledge required for successfully managing an organization of any size, this book covers governance and structure, leadership processes, management and administration (including finance and human resources), internal and external relations, programs and services, and much more. This new edition incorporates increased emphasis on the c-level judgment required of Certified Association Executives and CEO-aspirants, as well as more comprehensive coverage of essential functions such as planning. Covers the range of functions essential to managing an association Serves as a flagship handbook for CAE prep and is one of only five designated «CAE Core Resources»; new edition is applicable to prep beginning with the May 2015 CAE exam Information is relevant and applicable to students and professionals alike Edited by the founding editor of Professional Practices in Association Management and a CAE instructor with more than 30 years of experience in preparing CAEs Put the experts to work for you with this essential resource—written by association professionals and experts with 300 years of cumulative experience!
Pierre Maillard Competitive Quality and Innovation Pierre Maillard Competitive Quality and Innovation Новинка

Pierre Maillard Competitive Quality and Innovation

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The aim of this book is to present new quality practices adapted to the specifics of innovation processes in order to increase their chances of success while also facilitating support of the creators who are often put off by the constraints of traditional quality management methods. These practices are applied in businesses of all sizes who do not want to broadcast on this subject as they are at the center of the factors that make them competitive. These quality approaches, which are specific to each innovation process, rest on a common methodological platform that is at the core of this book.
Dowell Ben E. Strategy-Driven Talent Management. A Leadership Imperative Dowell Ben E. Strategy-Driven Talent Management. A Leadership Imperative Новинка

Dowell Ben E. Strategy-Driven Talent Management. A Leadership Imperative

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A Publication of the Society for Industrial and Organizational Psychology Praise for Strategy-Driven Talent Management «Silzer and Dowell's Strategy-Driven Talent Management provides a comprehensive overview of the different elements of the best talent management processes used in organizations today. This is a valuable resource for leaders and managers, HR practitioners and anyone involved in developing leadership talent.» —Ed Lawler, Professor, School of Business, University of Southern California «Talent is the key to successful execution of a winning business strategy. Strategy-Driven Talent Management by Silzer & Dowell provides a thorough and very practical guide to building and managing talent based on the strategic needs of the organization. Business leaders will find this an excellent resource with many interesting examples and best practices from leading companies.» —Herbert L. Henkel, Chairman and Chief Executive Officer, Ingersoll Rand «Thanks to Strategy-Driven Talent Management, we can move from an attractive idea of talent management to practices that deliver. This book brings the work of practitioners—the people who are inventing, crafting, and shaping the field of talent management—to the forefront. Their collective experiences and insights will certainly enrich your own research and practice.» —Cynthia McCauley, PhD, Senior Fellow, Center for Creative Leadership «It is exciting to see that Rob Silzer and Ben Dowell have given us the state of the art in 2010 of integrating human resource issues into strategic management. This volume is a must read for human resource and line leaders alike. The journey is far from over, but this volume of work will chart the course for further progress.» —Noel Tichy, Professor, Management and Organizations, University of Michigan, Ross School of Business
Ali Solh El Critical Care Management of the Obese Patient Ali Solh El Critical Care Management of the Obese Patient Новинка

Ali Solh El Critical Care Management of the Obese Patient

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This book provides health professionals with sound clinical advice on management of the obese patient admitted into hospital. It addresses all aspects of the patient's care, as well as serving as a resource to facilitate the management of services, use of clinical information, and negotiation of ethical issues that occur in intensive care. As the number of obese patients in intensive care continues to grow, this book will serve as a comprehensive clinical resource for everyday use by both obesity specialists and emergency medicine physicians.
Richard Schonberger J. Best Practices in Lean Six Sigma Process Improvement. A Deeper Look Richard Schonberger J. Best Practices in Lean Six Sigma Process Improvement. A Deeper Look Новинка

Richard Schonberger J. Best Practices in Lean Six Sigma Process Improvement. A Deeper Look

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Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls «the Golden Goals»: better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global «Kings of Lean,» surpassing even Toyota in long-term improvement.
Beth Jones P. Energy Management and Efficiency for the Process Industries Beth Jones P. Energy Management and Efficiency for the Process Industries Новинка

Beth Jones P. Energy Management and Efficiency for the Process Industries

Provides a unique overview of energy management for the process industries Provides an overall approach to energy management and places the technical issues that drive energy efficiency in context Combines the perspectives of freewheeling consultants and corporate insiders In two sections, the book provides the organizational framework (Section 1) within which the technical aspects of energy management, described in Section 2, can be most effectively executed Includes success stories from three very different companies that have achieved excellence in their energy management efforts Covers energy management, including the role of the energy manager, designing and implementing energy management programs, energy benchmarking, reporting, and energy management systems Technical topics cover efficiency improvement opportunities in a wide range of utility systems and process equipment types, as well as techniques to improve process design and operation
Jean-Pierre Briffaut E-Enabled Operations Management Jean-Pierre Briffaut E-Enabled Operations Management Новинка

Jean-Pierre Briffaut E-Enabled Operations Management

12045.44 руб. или Купить в рассрочку!
Although the theory of operations management has been presented in many textbooks published in the last two decades, the subject of e-enabled operations management is rather short of easily accessible literature. The approach to operations management described in this book is unusual with respect to what is found in standard textbooks. Information and Communication Technologies (ICT) impact the ways firms are organised and managed, and as a consequence change the practical means used to conduct business operations. The features of this book are threefold. System approach to business modelling: Business activities, controlling functions and associated information systems are described within a coherent analytical system framework allowing a clear understanding of the various current control and costing concepts. Operations costing is not usually included in textbooks as part of operations management, but it should be. Cost targeting has become an integral part of good practice of business management. Validity of models: Apparently simple models are analyzed in depth. Students must be fully aware of the assumptions made when models are formulated and of their conditions of validity. Applying a model implies automatically that assumptions of a sort are taken for granted. Logistics, procurement and quality management: These three business functions are critical key success factors for managing e-enabled supply chains from suppliers to customers. That is why their main tools are introduced in this document.

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Praise for IT Portfolio Management Step-by-Step «Bryan Maizlish and Robert Handler bring their deep experience in IT 'value realization' to one of the most absent of all IT management practices–portfolio management. They capture the essence of universally proven investment practices and apply them to the most difficult of challenges–returning high strategic and dollar payoffs from an enterprise's IT department. The reader will find many new and rewarding insights to making their IT investments finally return market leading results.» –John C. Reece, Chairman and CEO, John C. Reece & Associates, LLC Former deputy commissioner for modernization and CIO of the IRS «IT Portfolio Management describes in great detail the critical aspects, know-how, practical examples, key insights, and best practices to improve operational efficiency, corporate agility, and business competitiveness. It eloquently illustrates the methods of building and integrating a portfolio of IT investments to ensure the realization of maximum value and benefit, and to fully leverage the value of all IT assets. Whether you are getting started or building on your initial success in IT portfolio management, this book will provide you information on how to build and implement an effective IT portfolio management strategy.» –David Mitchell, President and CEO, webMethods, Inc. «I found IT Portfolio Management very easy to read, and it highlights many of the seminal aspects and best practices from financial portfolio management. It is an important book for executive, business, and IT managers.» –Michael J. Montgomery, President, Montgomery & Co. «IT Portfolio Management details a comprehensive framework and process showing how to align business and IT for superior value. Maizlish and Handler have the depth of experience, knowledge, and insight needed to tackle the challenges and opportunities companies face in optimizing their IT investment portfolios. This is an exceptionally important book for executive leadership and IT business managers, especially those wanting to build a process-managed enterprise.» –Peter Fingar, Executive Partner Greystone Group, coauthor of The Real-Time Enterprise and Business Process Management (BPM): The Third Wave «A must-read for the non-IT manager who needs to understand the complexity and challenges of managing an IT portfolio. The portfolio management techniques, analysis tools, and planning can be applied to any project or function.» –Richard «Max» Maksimoski, Senior Director R&D, The Scotts Company «This book provides an excellent framework and real-world based approach for implementing IT portfolio management. It is a must-read for every CIO staff considering how to strategically and operationally impact their company's bottom line.» –Donavan R. Hardenbrook, New Product Development Professional, Intel Corporation
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